Demographic pressures, migration, pollution, and improvement of living standards ask that city management continuously rethink their way of dealing with the urban environment.
Urban management is a new business area. Many cities offer incentives for investors and futuristic infrastructure. Competition among cities and from emerging cities to attract investors is getting tougher.
Pöyry helps urban areas to update their facilities by providing consulting services in transportation, environmental management, water supply/distribution and public management.
We assist city management by conducting physical and socio-economic surveys, preparing city development strategies/plans, as well as carrying out construction, design and maintenance procedures.
We have assisted cities such as those in Vietnam (Hue, Dong Hoi, Quy Nhon, Nha Trang) with multilateral funding, to modernise their infrastructure and public administration.
We provided in-situ expertise in various domains such as community participation, urban planning, project management/construction supervision and economic/business development.
City Development Strategy
Planning in emerging countries involves taking a different approach, usually strongly involving the community, as a way to compensate for the lack of financial resources.
Such involvement starts at the planning level and continues with the construction and even with the care of local infrastructure.
City Development Strategy (CDS) is a participatory planning process that asks local leaders and the community to think 20 years ahead. It is based on a common vision of how the city could harmoniously develop.
The need for change that Pöyry experts witness in cities that are in crisis due to uncontrolled growth or economic turmoil, usually enables a complete cycle of CDS in about 12 to 18 months.
Pöyry Teams are regularly involved in construction supervision management for big donor-funded projects (WB, ADB, UNDP, SDC).
Donors that agree fund basic and crucial infrastructure demand that the quality of the infrastructure is far superior to what the local contractors usually deliver.
Design review and update, control of tender documents, preparation of construction contracts, review and approval of working methods and material/equipment, development of quality control procedures and audits, final control and taking-over procedures are daily duties for our engineers in the field.
Engineers represent the owner of the infrastructure with regards to quality control, schedule and any other contractual relationships that the client usually has with the contractors and even the authorities involved in the works.
Infrastructure management is linked to planning or urban development process and is sector-specific, such as drainage and sewerage, solid waste, transport and water supply.
Once the planning is in force, detailed design, approval procedures, tender and contracts have to be prepared.
Pöyry's engineers understand the local conditions and limitations, and adapt their design to the availabilities in terms of material, construction methods, weather conditions and budget for maintenance.
Public Administration Reform
Public Administration Reform (PAR) is another facet of the development of infrastructure.
Cities have to manage public assets, from the planning to the maintenance and renewal.
PAR prepares the local administration to deal with the increasing network, more complex maintenance procedures and new technologies related to the operations of waste water treatment plants and sanitary landfills, mainly in term of organisational reengineering and strengthening and institutional capacity building.
The PAR process needs a solid understanding of local laws and culture in order to best function.
Pöyry's experts are directly involved with the client in working for the best solutions to meet local needs.
Training Capacity Building
Pöyry's commitment to provide new infrastructure and services to the municipalities goes beyond mere design and implementation. Whenever a new organisation is created, a new public service is offered to the public, a new infrastructure in handed over, staff in charge has to be trained in management techniques, customer handling or new technologies. In all projects managed by Pöyry, there is a component that addresses training and capacity building. In emerging countries, training design systematically includes cultural dimensions, takes into account the educational background of the trainees, and is completed by a training audit and a follow-up program.
Training strengthens the impact of the physical outputs, or can be a stand-alone component. Depending on the program, it can be delivered by Pöyry's management expert or through local organisations based on a TOR thoroughly designed. In many cases, training material is designed specifically for the local conditions and needs, and includes role-plays, participatory aspects, practical hand-over and a final assessment of the newly acquired skills.
Examples of training are: development of a long-term vision for the City Development Strategy, customer care and management techniques related to the Public Administration Reform, budgeting process and technical management for the maintenance of infrastructure, solid waste handling and management, etc.